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employees properly habits contribute life executives orders

Habits of efficient listening ___ greatly to one's success in all areas of ___ .

But particularly in business and industry. So important are ___ of good listening that many large corporations provide listening training for many of their ___ and supervisory personnel. These corporations know that management must be able to listen ___ if it is to be effective. They know that successful supervisors or managers don't just give ___; they also do a lot of listening. They listen to their ___ to find out what they think so that management can help to settle grievances and establish good employee relationships.

5. In the sentences below identify the present tense and past tense forms.

1. Martha Gurr has already received her new credit card.

2. Has Ms. Brantly been informed of the new procedures?

3. Mr. French was presented with a special award for his charitable work.

4. Rosemary always completes her work on time.

5. Andrew has been making all the arrangements for our trip to the West Coast.

6. I completed the invoices on Friday, July 15.

7. For your convenience we have enclosed an envelope.

8. Did you ask Bart for more information?


CONTENTS

...3

Unit 1. English as the World Language of Research and Education...5

Unit 2. Some Important Features and Elements of Academic Texts...10

Unit 3. Summaries...17

Unit 4. Research Paper Abstracts...25

Unit 5. Conference Abstracts...29

Unit 6. Informational and Analytical Reports ...34

Unit 7. Qualities of Effective Letters...48

Unit 8. The Art of Being Polished ...60

Unit 9. Business-Letter Format and Letter Style...73

Unit 10. Planning Your Business Letters...90

Unit 11 Refusal Letters...101

Unit 12. Claim and Adjustment Letters...113

Unit 13. Memos and Other Form Messages...131

Unit 14. Résumés and Job Applications...143

Unit 15. Employment Letters...156

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